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Account Manager

Job No: 106659
Location: Brisbane

The Opportunity

With the ongoing growth of our client base and products, we now have an exciting opportunity for a driven Account Manager to join our Client Success team in Brisbane.

As an Account Manager at Scout Talent, you’ll manage a portfolio of clients, with three key focuses:

  1. Client retention;
  2. Revenue growth through your existing client base; and
  3. Supporting the New Business Sales team by conducting product demonstrations with new prospects.

Your clients will be HR and Recruitment team members in growing organisations of all sizes and industries, located anywhere in Australia and sometimes overseas. They’ll have one thing in common: that they want to recruit the best people and they need great software to do it well. Your job will be helping to make sure they're using the system well and getting the most out of their subscription. 

What does this look like day-to-day?

  • Proactively building and maintaining strong relationships with clients to drive retention and reduce churn;
  • Growing revenue from existing accounts through up-selling and promotion of new features;
  • Acting as a Product Specialist and supporting the New Business Sales Team through calls, demonstrations as required;
  • Maintaining a deep understanding of the product and speaking with customers about the most relevant functionality to help them achieve their goals; and
  • Identifying opportunities for additional training and strategic assistance, and working with the Client Success team to provide relevant training sessions.

Please Note: This is not a new business development position. You will be focused on your portfolio of existing clients.

About You

We're looking for an enthusiastic and motivated individual who is able to think on their feet and adapt communication based on the conversation at hand. You'll understand the importance of, and how to maintain, client retention and have the ability to identify opportunities for service improvement.

It goes without saying you'll need to be a bit tech savvy, with the ability to learn quickly. Experience providing support to customers will see you thrive in this role.

Importantly, the right attitude will go a long way in securing your success in this role and within the Scout Talent team. You'll bring a flexible approach to teamwork and an unbreakable focus on providing customer service that exceeds expectations.

Package & Perks

Our culture is one of innovation, dedication, determination and fun. You'll enjoy working with a variety of organisations. Our clients include established brand names such as Lush, KFC, Sephora and Curtin University.

In return for your hard work and dedication, you'll be rewarded with a remuneration package made up of an attractive base salary, super and performance-based incentives (OTE of $60,000 - $80,000 in Year 1, growing in Year 2 and beyond)!

You'll be well supported by your team of Specialists and have access to mentoring from senior managers. We know the ropes and are invested in helping you succeed. 

We’ve had 10 years of steady results and have grown revenue year-on-year. We’re a stable, proven organisation rather than a risky start-up. We’re also on the precipice of a significant growth phase with some exciting new products to bring to market. It’s a good time to join.

If this all sounds good to you, fill out an application below and we'll be in touch shortly! Alternatively, get in touch with us by phone:

Alex will be your Team Leader. Give him a call on 0434 041 623 if you want to have a chat and hear his story. 

A Bit About Scout Talent

At Scout Talent we accelerate and streamline our clients’ recruitment processes to save them time and ensure they See (the best) People First. We offer innovative technology, built specifically for internal recruitment teams.

Our company is made up of people who are passionate about recruitment, business, and technology.

In addition to our flagship product - a simple yet effective candidate management system subscribed to by over 300 organisations around Australia and overseas (including KFC, Sephora, St Vincent de Paul, Probuild and over 60 local government Councils) - we also boast a range of newer offerings including a talent pipelining and recruitment marketing tool, onboarding tools and more set to be released this year!

The proof is in the pudding. We have a company-wide NPS of 86 (the industry average for technology companies is 59) and a 95% client renewal rate. You can check out our product reviews on Capterra and client stories on Our Website.

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Welcome to Scout Talent, where talent acquisition takes centre stage. Our purpose is simple: we connect people to grow companies, careers and communities.

With passionate teams well-versed in recruitment technology and talent attraction strategies, we're dedicated to achieving excellence. We pride ourselves on our strong culture, which we have carefully nurtured over fifteen years, setting us apart.

Here's the exciting part: while others navigate uncertain times, we're experiencing remarkable global growth. We're not just weathering the storm; we're thriving. This growth has opened up numerous opportunities for internal promotions, highlighting the significance we place on our exceptional team members. When we invest in our people, we invest in success—and we're ready to invest in you too!

Join us on this thrilling journey as we reshape the landscape of talent acquisition.

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