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Client Success Specialist
Job No:
107468
Location:
Milton
Are you looking to establish a long-term career with an innovative organization?
This is your opportunity to develop expertise and build a great career foundation with the support of industry experts!
- Exciting opportunity for a customer-service focused individual delivering solutions to inbound client support requests
- No industry experience required - full training provided
- Attractive remuneration package circa $50,000-$60,000 including performance-based incentives
- Fantastic company culture, convenient inner-city location overlooking the Brisbane river
Your new career
With the ongoing growth of our client base and products, we have an exciting opportunity for a customer-service focused individual to join our amazing team as a Client Success Specialist. This is a full-time role based at our Global Head Office in Milton, Brisbane.
As a key member of our Client Success Team, you will work as one of the 'faces' of Scout Talent - being the first point of contact for all incoming client support requests. These may come via phone, email, Live Chat - regardless of the channel, your main responsibility will be to use your technical proficiency, attention to detail and killer problem-solving skills to provide a professional and timely solution to our client's queries.
When you aren't responding to incoming requests, you will also be involved in the management of implementations for new clients and conducting training sessions for these clients on how to use the system (mostly over GoToMeeting), as well as general administration duties as required.
What we need from you
The great news is that although you'll be delivering software solutions for clients, you don't need industry experience - we will provide you with full training in this space!
That said, you will need to be a quick learner and moderately tech savvy in order to learn the Scout system to a level where you can then assist others in how to use it effectively. You will also need to have had experience in a customer service focused role, with confidence, well-developed communication skills and a professional phone manner, particularly when it comes to hosting web-based training sessions.
And finally - the right attitude is going to go a long way in securing your success in this role and the Scout Talent team. You need to be able to balance a drive for hitting quality KPIs, process improvements and a strong work ethic, with a personable manner, a flexible approach to teamwork and an unbreakable focus on providing customer service that exceeds expectations.
Package & Perks
You'll be rewarded with a remuneration package circa $50,000-$60,000 including performance-based incentives.
You'll be well supported by Account Management, Sales, Product and Development teams who know the ropes and are invested in helping you succeed.
We value innovation, enthusiasm, ownership, transparency and wellbeing.
Our company culture is really important to us and we celebrate success with regular shout-outs on our internal social network, ringing bells when a new sale comes in, quarterly awards nights/parties, and an annual overseas weekend rewards for our High Achievers (this July we're headed to Vegas!). As much as we recognise and reward our people, we also place importance on focus and self-discipline. It's a good balance.
We've had over 10 years of steady results and have grown revenue year-on-year. We’re a stable, proven organisation rather than a risky start-up. As part of our wider Group we have a three-year plan to IPO. It’s a good time to join.
Scout Talent
At Scout Talent we accelerate and streamline our clients’ recruitment processes to save them time and ensure they See (the best) People First. We offer innovative technology, built specifically for internal recruitment teams. Our clients include established brand names such as Lush, KFC, Sephora and Curtin University.
In addition to our flagship product - a simple yet effective candidate management system subscribed to by over 300 organisations around Australia and overseas (including KFC, Sephora, St Vincent de Paul, Probuild and over 60 local government Councils) - we also offer software that takes care of onboarding, talent pipelining, recruitment marketing, and learning management.
The proof is in the pudding. We have a company-wide NPS of 86 and a 95% client renewal rate. You can check out our product reviews on Capterra and client stories on Our Website.
