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Team Leader of Account Management and Client Success

Job No: 99057
Location: Brisbane or Melbourne

The Role

Our Account Management / Client Success team is growing, creating an exciting opportunity for a Team Leader to step up and lead the way.

We're open to appointing someone in either our Melbourne or our Brisbane office. You'll be leading team members in Brisbane, Melbourne and Vancouver.

This is an invaluable hands-on position that ensures our clients are delighted with their investment, and paves the way for continued growth of our agile company.

Your clients will be part of growing organisations of all sizes and industries, located anywhere in Australia and overseas. They’ll have one thing in common: that they want to recruit the best people and they need great software to do it well.

You'll be pivotal in achieving significant revenue growth within our existing customer base.

You'll work with your team of Account Managers to turn clients who are subscribed to just one of our modules, into clients who use two or three of our modules, demonstrating to them the value of Scout Talent's range of products. 

You - and your team - will be Product Specialists in 'all things Scout' and will work with our New Business Sales team - when they book in a meeting with a new prospect, you'll join them to show the prospect through our systems and features and help them understand why Scout Talent is a natural choice if they want to attract and recruit the best.

Finally, you and your team will manage implementations and training for new clients.

In all three of the above areas, you'll have the opportunity to share talent attraction ideas and best-practice. 

As with all of our Team Leaders, you'll lead by example, spending up to 80% of your time focusing on achieving the above, paving the way, and inspiring your team members through your results - and 20% of your time undertaking team leaderships duties.


The Company

At Scout Talent we accelerate and streamline our clients’ recruitment processes to save them time and ensure they See (the best) People First.

We offer innovative technology, built specifically for internal recruitment teams. Our company is made up of people who are passionate about recruitment, business, and technology.

Our flagship product is Scout Talent:Recruit, a simple yet effective candidate management system subscribed to by over 300 organisations around Australia and overseas (including KFC, Sephora, St Vincent de Paul, Probuild and over 60 local government Councils).

One of our newest products is Scout Talent:Engage, a talent pipelining and recruitment marketing tool that shifts clients’ recruitment strategies from reactive to proactive. This product is super-charged by our Employer Branding and Recruitment teams who curate content and manage talent pools.

Scout Talent:Promote is a top-down leadership planning system our clients use to manage succession. It helps clients make objective, data-based decisions to identify management potential within their businesses.

There are more products planned for this year which we can’t share online just yet – but come in for a chat and we’ll tell you more.

The proof is in the pudding. We have a company-wide NPS of 86 (the industry average for technology companies is 59) and a 95% client renewal rate. You can check out our product reviews on Capterra.


The Fit

What kind of person loves this role?

  1. Someone with leadership experience who is excited at the prospect of leading a small, hands-on team and achieving significant revenue growth in the coming year. You need to be able to inspire your people, create a vision that people are bought into, and be willing to roll up your sleeves to show people how it's done. Your team will be spread across three cities so you need to be able to build strong working relationships over phone/video conference.
  2. Someone with a background in Account Management. You enjoy understanding your clients, looking for ways to add further value, and growing the number of products/modules they use.
  3. 'people person'. You'll have great communication skills, a genuine passion for engaging with others, and a motivation to achieve the best results for your clients.
  4. An ENERGETIC and ENTHUSIASTIC person! These attributes mean so much to us at Scout Talent. If you don't love what you're doing, what's the point?
  5. Ideally, you'll have experience in HR, recruitment and/or software solutions. If you don't have experience in these areas but reckon you're a quick learner, we're still happy to hear from you.


The Benefits

We value ownership and autonomy. We believe the best people should be paid 'above market rates' and reward our team members for extra effort and outcomes. Expectations are high in this role, but so is your earning potential. Your remuneration package will be made up of a retainer plus commissions. On-target earnings in your first year are $85,000 - $100,000 (all inclusive).

Our organisational structure is egalitarian, flat, and built around small, supportive teams. Our fabulous Sales Executives, Client Success Specialists, Developers, and Marketers are all here to support you. We know the ropes and are invested in helping you succeed.

We’ve had 10 years of steady results and have grown revenue year-on-year. We’re a stable, proven organisation rather than a risky start-up. We’re also on the precipice of a significant growth phase with some exciting new products to bring to market. It’s a good time to join.

I’m Andrea – I’m the GM at Scout Talent. I love this business, the people I work with, and the clients we serve. Feel free to call me on 0415 505 765 if you’d like to hear about things from my perspective. 

Check us out on LinkedIn or Facebook to get a feel for our culture.


Next Steps

Complete the application form below - that way you'll experience Scout Talent:Recruit from a candidate’s perspective.

After you apply, chances are a member of our recruitment shortlisting team will invite you to meet with us in the near future to learn more.

We look forward to hearing from you.

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"Our Client Success team help until their throats hurt, our developers type until their hands hurt, our marketers write until their brains hurt, but all of us, every member of our team laugh until our sides hurt."


"At Scout Talent, every day is full of rewarding interactions with clients, and even coworkers. No day is the same, but that's what I love about Scout. #LoveSCOUT"


"My role allows me to make the day-to-day lives of recruiters and HR professionals so much easier. I love hearing from clients how straightforward Scout Talent is to use and how much time they are saving. Being part of the success in a recruitment process is what it's all about!"


Scout Talent accelerates and streamlines your recruitment processes to save you time and ensure that you see people first. We bring you innovative technology, built specifically for internal recruitment teams and powered by talent acquisition specialists who see the world the way you do. With tailored, easy to use systems and the best support team you’ll ever work with, Scout Talent makes your life easier.