Account Manager

Job No: 105180

Location: Brisbane

Closing Date: 7 Dec 2018 AEDT

The Opportunity

With the ongoing growth of our client base and products, we now have an exciting opportunity for a driven Account Manager to join our Client Success team in Brisbane.

As an Account Manager at Scout Talent, you’ll manage a portfolio of roughly 60-70 clients, with three key focuses:

1. Client retention;
2. Revenue growth through your existing client base; and
3. Supporting the New Business Sales team by conducting product demonstrations with new prospects.

Your clients will be HR and Recruitment team members in growing organisations of all sizes and industries, located anywhere in Australia and sometimes overseas. They’ll have one thing in common: that they want to recruit the best people and they need great software to do it well. Your job will be helping to make sure they're using the system well and getting the most out of their subscription. 

What does this look like day-to-day?

• Proactively building and maintaining strong relationships with clients to drive retention and reduce churn;
• Growing revenue from existing accounts through up-selling and promotion of new features;
• Acting as a Product Specialist and supporting the New Business Sales Team through calls, demonstrations as required;
• Maintaining a deep understanding of the product and speaking with customers about the most relevant functionality to help them achieve their goals; and
• Identifying opportunities for additional training and strategic assistance, and working with the Client Success team to provide relevant training sessions.

About You

If you have some experience in Account Management or a similar role where your focus was on client retention and identifying opportunities for new revenue streams - this is the role for you. And if you love the idea of sharing your knowledge in a collaborative team environment that will help to shape an innovative client success function - even better!

Ideally you will hold tertiary qualifications, but we don't mind in which field - this is more about your demonstrated ability to produce articulate proposals and reports, with high attention to detail and presentation.

It goes without saying you'll also need to be a bit tech savvy, with the ability to pick up computer software programs quickly in order to demonstrate the full capability of the system. Because of this, any account management or customer service experience gained within a software business will be a plus (but is not mandatory if you're a fast learner and tick all the other boxes!)

And finally - the right attitude is going to go a long way in securing your success in this role and the Scout Talent team. You need to be able to balance a drive for revenue growth, client growth and process improvements, with a personable manner, a flexible approach to teamwork and an unbreakable focus on providing customer service that exceeds expectations.  

Package & Perks

Our culture is one of innovation, dedication, determination and fun. You'll enjoy working with a variety of organisations. Our clients include established brand names such as Lush, KFC, Sephora and Curtin University.

In return for your hard work and dedication, you'll be rewarded with a remuneration package made up of an attractive base salary, super and performance-based incentives.

You'll be well supported by your team of Specialists and have access to mentoring from senior managers. We know the ropes and are invested in helping you succeed. 

We’ve had 10 years of steady results and have grown revenue year-on-year. We’re a stable, proven organisation rather than a risky start-up. We’re also on the precipice of a significant growth phase with some exciting new products to bring to market. It’s a good time to join.

If this all sounds good to you, fill out an application below and we'll be in touch shortly! Alternatively, get in touch with us by phone:

Alex will be your Team Leader. Give him a call on 0434 041 623 if you want to have a chat and hear his story. 

Andrea is the GM at Scout Talent. Feel free to call her on 0415 505 765 if you’d like to hear about things from her perspective.

A Bit About Scout Talent

At Scout Talent we accelerate and streamline our clients’ recruitment processes to save them time and ensure they See (the best) People First. We offer innovative technology, built specifically for internal recruitment teams.

Our company is made up of people who are passionate about recruitment, business, and technology.

In addition to our flagship product - a simple yet effective candidate management system subscribed to by over 300 organisations around Australia and overseas (including KFC, Sephora, St Vincent de Paul, Probuild and over 60 local government Councils) - we also boast a range of newer offerings including a talent pipelining and recruitment marketing tool, onboarding tools and more set to be released this year!

The proof is in the pudding. We have a company-wide NPS of 86 (the industry average for technology companies is 59) and a 95% client renewal rate. You can check out our product reviews on Capterra and client stories on Our Website.